Refund & Cancellation Policy

1. Overview

At TechVedx, we aim for complete client satisfaction. As our Services involve custom software, app, and web development work (rather than pre-made physical or digital goods), refunds are handled based on the stage of work completed at the time of a cancellation request, as detailed below.

This policy applies to all payments made via our website or directly to TechVedx for app development, web development, design, AI integration, and related services, processed via Razorpay.

2. Advance Payments & Project Cancellation

Most projects require an advance payment (typically 50% of the total project cost) before work begins.

Stage of Cancellation	Refund Eligibility
Before any work has started (within 24 hours of payment, no resources allocated)	Full refund of advance payment, minus any payment gateway transaction fees actually incurred.
After work has started but less than 25% of agreed scope completed	50% of the advance payment may be refunded, reflecting time and resources already committed.
25% or more of agreed scope completed	Non-refundable. Client will be billed proportionally for work completed; any amount paid beyond completed work value may be refunded.
Project fully delivered/handed over	Non-refundable, except in cases covered under Section 4 (Non-Delivery/Major Defects).

3. Final Payments

The final/balance payment is due upon completion and delivery of the agreed deliverables. Once the final payment has been made and deliverables have been handed over/accepted, this amount is non-refundable, except as provided under Section 4.

4. Non-Delivery or Major Defects

If TechVedx fails to deliver the agreed deliverables within a reasonable extended timeframe (after accounting for delays caused by the Client) due to reasons solely attributable to TechVedx, or if the delivered work substantially fails to meet the agreed written specifications and TechVedx is unable to rectify such issues within a reasonable period after being notified, the Client may be eligible for a partial or full refund of amounts paid for the undelivered or defective portion, at TechVedx's discretion following a review of the matter.

To request a refund under this section, please contact us at support@techvedx.in with details of the issue within 7 days of the relevant delivery milestone.

5. What Is Not Covered

Refunds will not be provided in the following situations:

• Change of mind after work has commenced, where work delivered matches agreed specifications
• Delays caused by the Client (e.g., delayed feedback, approvals, or content)
• Rejection or removal of an app/listing by Google Play Store, Apple App Store, or similar platforms due to the Client's business model, content, or policy violations unrelated to our development work
• Third-party service costs already incurred on the Client's behalf (e.g., domain registration, hosting, developer account fees, paid API/library licenses)
• Requests made after final delivery and Client acceptance of deliverables
• Payment gateway charges/transaction fees deducted by Razorpay, which are non-refundable to TechVedx and therefore cannot be refunded to the Client

6. Refund Method & Timeline

Where a refund is approved (in full or in part) under this policy:

• Refunds will be processed to the original payment method used for the transaction, via Razorpay.
• Approved refunds will be initiated within 5–7 business days of approval.
• Depending on your bank or payment provider, it may take an additional 5–10 business days for the refunded amount to reflect in your account after initiation.
• You will receive an email confirmation once the refund has been initiated, including the transaction reference ID.

7. How to Request a Cancellation or Refund

To request a project cancellation or refund, please email us at support@techvedx.in with:

• Your name and the email/phone used at the time of payment
• The Razorpay payment ID / transaction reference
• The reason for cancellation/refund request

We will acknowledge your request within 48 hours and provide a resolution or further update within 30 days, in line with our Grievance Redressal process.

8. Add-on & Subscription Services

For any add-on services or recurring/subscription-based services we may offer in the future, specific cancellation terms (including notice periods) will be communicated at the time of purchase and will supplement this policy.

9. Currency & Taxes

All amounts are in Indian Rupees (INR). Where applicable, GST or other taxes paid as part of a transaction will be refunded proportionally along with the principal amount, in accordance with applicable tax regulations.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. The policy in effect at the time of your payment shall apply to that transaction.

11. Contact Us

Entity	TechVedx
Email	support@techvedx.in
Address	Vill. Amdahi, Jahanaganj, Azamgarh, Uttar Pradesh, India